I spent Monday griping about those little bags of screws that come with Target DIY pressboard bookshelves and their like. I also intimated then that the (if not flatly unethical) lame strategies behind them have a couple of lessons to teach us all: Wordpress template factories, real estate agents, Etsy store proprietors, and big three automotive companies alike. As promised:

Be generous

Send me an extra screw, you jerks. (Image via.)

If you make design and logistical decisions using a mentality of maximizing profits, the logical conclusions will all have zero tolerance for error. Case in point the bag of hardware: There is no doubt that sending exactly the correct amount of hardware is the most cost-effective option for these companies, which is why that's what they do. However, when the factory screws up, it costs them huge, leading to frustrated customers, employees, and balance sheets. If they had just planned to throw an extra washer in every bag, they wouldn't have any of these problems.

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On Tuesday, I wrote about “opt-out” or “negative option” practices --okay, scams-- wherein customers unwittingly agree to subscription services which they are charged for in deliberately obfuscated ways. To get out of the arrangement, the customer has to explicitly state they do not want to be charged (this is easier said than done); hence, the opt-out moniker.

As white-hat designers, what can we learn from this unethical behavior?

Last time, we identified the common elements of an opt-out scam. Let’s see if doing the opposite can’t turn this around—and then some.

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Paul Arden taught us that one of the most effective tactics in advertising is to think the opposite. Unfortunately, he didn’t talk much about what takes to pull it off successfully.

In this respect, I find the lessons of comedy instructive. Comedy is built upon a foundation of doing the opposite of what people expect.

This is not to suggest that Steve Martin's humor is cheap. He's pictured here to illustrate what it would look like having an arrow in your head.

Stick an arrow in your head. Right away, you probably look foolish. People will laugh. The joke is on you, but at least you’ve got their attention. This kind of humor is cheap, but it works. All it takes is a little bit of courage.

Then there’s another kind of humor. Humor that is not merely absurd, but actually changes one's perspective. It's risky, but if it is successful, the comedian causes the audience to join him in thinking the opposite.

A recent example of this is Norm MacDonald’s set at the Comedy Central Roast of Bob Saget:

Click on the picture to be taken to a page with the full video. I can't embed the clip for some reason and this is the only version online that has the full, uncut set.

In this clip, MacDonald invokes the opposite of roast: being deliberately un-funny and G-rated. It’s awful, but he endures. As a result, he ends up having the best routine of the night.

Some people don’t quite get it. The jokes aren’t the point; the whole routine is the joke. In a delightfully subversive (practically meta) twist, MacDonald is roasting the roast.

Channeling Arden:

Do the opposite. Keep doing it. Do it for a long time. People will still laugh at you, but then they will get uncomfortable. The joke is on them. Eventually, people will stop laughing and start moving in your direction. This takes a heroic level of courage.