Social Networking and Brands
Are concerns about social media as a kind of branding motivated by a simple means-end confusion?
A brand exists for a number of reasons, but perhaps the most important of these is to develop a psychological relationship between a person and a product. Every brand does this. From the beginning of branding straight up to the not-too-distant past, the way that brands worked was to build consumer confidence through repetition: by providing stylistic consistency, brands reassured customers that the products under their umbrella were similarly consistent in quality (and therefore trustworthy), and thus eventually became symbols for contracts regularly fulfilled. By employing advertising to regularly alert potential customers to the various products and services a brand represented, brands became part of the wallpaper of American life in the form of billboards and television and magazine advertisements. It was a pretty good strategy for quite a long time, but then along came the Internet.
| Tagged with: | Branding, Coca-Cola, Control, Repetition, Search, Social Media, Trust |



