The "Honest Store" promotion is pretty simple: Honest Tea (owned in largest part by Coca-Cola) set up unmanned kiosks in central city locations, offering their wares at an indicated price of a dollar a bottle. Of course, kiosks unmanned, payment was on the honor system. The catch, as you might expect, was that each kiosk was equipped with hidden cameras to decide which big-city folk are honest enough to cough up for their bottle.

Via NBC Chicago

How "honest" were people? The tallies vary from 75% (Los Angeles) to 93.3% (Boston), with New York and Atlanta falling between at 89%, and DC a nearby second-place at 93%.

We, at DLB, have got a few questions about this promotional scheme. First of all, it seems clear enough that what's being tested here isn't necessarily how honest people are, but — just as likely — people's wherewithal. Nobody in their right mind should be able to see an unmanned corporate kiosk in the age of social media without asking herself what the catch is. I'm inclined to think that the results of this experiment are just as germane to the claim that the citizens of Boston deliberate correctly at 93.3% as they are to the claim that the citizens of Boston act honestly at a rate of 93.3%.

But, esoteric and pragmatic worries to one side, I think the real question is this one: how honest is the honest store? Doesn't it strike a dubious note to test honesty with hidden cameras? Does tricking people into being dishonest for the sake of a promotion undermine the moral authority of the experimenters?

For the record, finally, all proceeds of the Honest Tea Honest Store social experiment are being donated to City Year, a non-profit organization that "unites young people of all backgrounds for a year of full-time service" in metropolitan areas. So, on the face of it, that seems good. But, of course, and with Milton Glaser (cf. §2) now, "C'mon!"

A brand exists for a number of reasons, but perhaps the most important of these is to develop a psychological relationship between a person and a product. Every brand does this. From the beginning of branding straight up to the not-too-distant past, the way that brands worked was to build consumer confidence through repetition: by providing stylistic consistency, brands reassured customers that the products under their umbrella were similarly consistent in quality (and therefore trustworthy), and thus eventually became symbols for contracts regularly fulfilled. By employing advertising to regularly alert potential customers to the various products and services a brand represented, brands became part of the wallpaper of American life in the form of billboards and television and magazine advertisements. It was a pretty good strategy for quite a long time, but then along came the Internet.

"A Coke is a Coke and no amount of money can get you a better Coke than the one the bum on the corner is drinking. All the Cokes are the same and all the Cokes are good. Liz Taylor knows it, the President knows it, the bum knows it, and you know it..." — Andy Warhol

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Promises entail promissory obligations. That is to say, what it means to promise to do something is to create — apparently out of thin air — the obligation to do it.

On Wednesday, I talked about the advertising strategy of committing a company to a minimal obligation, or one that's already in place. Today I'm going to look briefly at two related types of canonical advertising promises: namely, vague promises and insinuations.

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