Blogless: Blog of Design Less Better.

Posts tagged Apologies.

Blogging Less

DLB blogs less, and we're not sorry.

Last weekend, we here at DLB decided that we're going to decrease our post frequency to fewer days per week.  Don't worry, we're still committed to quality slogging, but at the moment, we're all over-committed in other areas, too.

We felt like it was only fair to you, readers, to be as transparent as possible, and to make sure you don't suspect us of fizzling out like so many blogs do. It starts with less frequent posting, followed inevitably by a post with the obligatory "sorry I haven't posted in a while" opening (which Cory Arcangel collects at his "Sorry I Haven't Posted" re-blog). Rarely do blog authors have the foresight of Momus, who, prior to writing his final "This is my last entry" post, posted several weeks worth of re-visits to his musical projects for future visitors to stumble upon.

(Looking at last posts also reminded me how awkward first posts are, too. I re-admired  the collection of first posts Paul collected in our first post.)

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AndreaJan 17, 2011
 

Lily Lin – The Forgotten Kings

Lily Lin (aka. Love Affair Design) has a lot of neat illustrations. Her "Forgotten Kings" are some of my favorites.

I ran out of steam before I could get my big blog post for this week finished. By way of apology, please feast your eyes on these lovely images by Taiwanese born Canadian designer, Lily Lin.

The Forgotten Kings - Clubs, by Lily Lin
The Forgotten Kings - Clubs
The Forgotten Kings - Diamonds, by Lily Lin
The Forgotten Kings - Diamonds
The Forgotten Kings - Hearts, by Lily Lin
The Forgotten Kings - Hearts
The Forgotten Kings - Spades, by Lily Lin
The Forgotten Kings - Spades

Via.

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PaulAug 24, 2009
 
Tagged with: Apologies, Illustration

Customer trust is hard won, easily lost

Hulu does a lot of things right: simple interface, quality content —and they know how to respond to their community. Case in point, their recent apology for mishandling the removal of content from the site.

FX Networks asked for the removal of It’s Always Sunny in Philadelphia from Hulu (apparently, they have other plans for it). This is within their right, so Hulu complied. The problem was that the community wasn't informed about the pending removal. As I understand it, one day it was up and the next it was not.

Now, it’s not unusual for a content provider to invoke policy changes without notice. It’s not like there’s any kind of contract that says they have to say anything—you’re getting it for free after all. Still, the decent thing to do—the good thing— is to make people aware of such changes before they occur. I tend to think of it as a sort of digital eviction. People need time to get their affairs in order, make arrangements, that sort of thing. You don’t just kick them to the curb.

Apparently Hulu CEO Jason Kilar agrees, as he publicly apologized for the abrupt removal.

Hulu Apology

Read the note. It’s a class-act.

The tone is sincere and polite; the facts are honest. Blame is taken and not assigned. Reparations are offered. Most importantly, it doesn’t come off like typical PR pandering. Folks, this is how you address your users.

((If Paul were the CEO, this is how I imagine he would have handled things.))

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NickJan 20, 2009