Our Weekend Outage
We interrupt your regularly schedule programming for a brief and personal story about how a classy move by Media Temple turned lemons into lemonade.
Some of you may have noticed that BlogLESS was down over this weekend. DLB hosts with California-based Media Temple and we were one of what must have been many thousands of websites which experienced an almost two-day outage this weekend.
Naturally, we were a bit miffled about this while it was happening. Then, to their everlasting credit, Media Temple sent us this email early Tuesday morning:
On Saturday, February 28 2009, you may have experienced trouble accessing your website and email. … By the end of the weekend we were able to successfully restore availability…
Keeping with our commitment to service accountability, (mt) Media Temple is issuing you full credit for this month’s service. We apologize that these events have occurred and we would like to ensure you that our staff is taking immediate action to help prevent this matter from occurring in the future.
Their website says that their total refunds are in the neighborhood of $100,000. While this is a big outlay, we are sure that it will pay off for them in the long run. We also wanted to offer our personal thanks and congratulations on a tough situation beautifully handled.
| Tagged with: | Business Ethics, Lemonade, Lemons, MediaTemple |
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You're reading BlogLESS, a thrice-weekly blog about the ethics of advertising, branding, design, social media and business. We are also fans of zen, although this itself is perhaps not so zen.
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